April 17, 2023
Reducing the time a task takes to complete, even by a small amount, can have a major impact on overall productivity. For example, if a housekeeper was able to reduce the time it took to clean a room by just 1 minute, over the course of a year that housekeeper would save 3,900 minutes or 65 hours (assuming 5 days per week, cleaning 15 rooms per day). That is more than 8 full working days saved just by reducing one housekeeper’s room clean time by 60 seconds!
Hospitality professionals should be constantly seeking new ways to improve their housekeeping efficiency, especially given the continued staffing shortages faced by properties of all sizes.
For many properties, a housekeeping time and motion study can be a useful tool to help evaluate the housekeeping process and potentially improve efficiency.
Time studies involve observing a repetitive task or activity and recording detailed data about how the task was performed and how long the task took to complete. Studies observe a variety of workers completing the same set of tasks, allowing for the calculation of an average time to completion. To take the study even further, you can also record the body movements and distance a worker traveled during each step of the task. This is what’s known as a time & motion study, and it allows for a greater opportunity to identify inefficiencies, since it helps tell the story behind the time stamps.
These types of studies are very common in industrial manufacturing, where work is predictable and repetitive. Time and motion studies are often difficult to perform in the service industry due to the varied nature of the work. However, housekeeping is an ideal candidate for a time and motion study since housekeepers perform the same tasks each day and have a predictable pattern.
The data gathered from a time and motion study can bring a wealth of benefits to a property:
Now that you understand the benefits of a housekeeping time and motion study, how do you go about performing one? We’ll break the process down into a series of simple steps:
Once the time and motion study is complete, analyze the data collected. Look for patterns or outliers and use the information to identify areas of improvement. If training is needed, create a plan to address the issues identified. And importantly, engage your staff! Ask for their opinions about the data and their ideas for how to improve and streamline their work. Use all the information gathered to help determine appropriate staffing levels, resource allocation, and cleaning schedules.
One of the most important outcomes from your first housekeeping time and motion study should be scheduling your next study! With regular observations, you can identify what changes are working and where further modifications may be needed. Making time studies a regular part of your housekeeping routine will ensure you are continuously improving and engaging your staff in discussions.
Standard Textile’s innovative hospitality products are built to save your housekeepers time and make handling linens as effective as possible. Our OneSTEP® innovation is a perfect example. OneSTEP® stands for “One Solution to Enhance Productivity” and the products do just that. While each solution offers a unique set of benefits to hoteliers, when combined they offer housekeepers and laundry professionals tools to shorten processing and room make-up time.
OneSTEP® Housekeeping Benefits:
We’re more than just a textile supplier. Our passion is saving you time and money while helping you deliver an exceptional guest experience. If you have any questions on how to optimize your housekeeping processes or how textiles can help your staff be more efficient, contact us today!
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