FAQs
Get the answers to our Frequently Asked Questions.
Ordering Online & Support
- For order questions, technical issues, or general support, submit a case through My Cases and our dedicated support team will route it to the right person.Our team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Cases submitted outside of these hours will be reviewed the next business day, and you can expect a response as soon as possible within our standard business hours.Don’t have an account? Contact us for assistance.
- Ordering online gives you:
- 24/7 access to your account, pricing, and order history
- Fast and accurate order placement
- Real-time visibility into shipment tracking and status
- Easy tools for reordering and managing multiple locations
Log in to your account or to create an account. - Yes. BusinessPRO account owners can set up multiple users with different roles and manage multiple ship-to locations under one account.
- Once an order has been placed, changes or cancellations can be requested by submitting a case through the My Cases section of your account.
- Yes! You can reorder from your Order History or create and manage Lists within your account for quick reordering of commonly purchased items.
- Add items to your cart and go to the checkout page. Select “Generate Quote” instead of placing an order to download a PDF quote.
Shipping & Tracking
These answers only apply to registered users. For all others, please contact us for further support.
- Our website currently supports orders within the United States only. To place an international order or connect with our global team, please contact us.
- Our return policy varies based on the details of your order. Please submit a case or contact us for further assistance.
- You can view real-time order status and shipment details under Order History in your account.
- You’ll see an estimated ship date in your cart before completing checkout. Once your order is processed, we’ll confirm your final ship date by email. Please note that actual ship dates may vary based on factors such as order timing, current product availability, or account status.
- Yes, if you’re enrolled for notifications. If you’re not receiving them and would like to, please check the My Account tab under Email Preferences or submit a case to request activation.
- Yes. Available shipping options, including expedited delivery, will appear at checkout based on your location and order details.
Billing & Payments
These answers only apply to registered users. For all others, please contact us for further support.
- Payments can be made securely through your Lockstep account.
- We accept all major credit cards. BusinessPRO accounts may also be eligible for payment terms. To request terms or account changes please reach out here:
- You can view basic order details under Order History in your account. For detailed invoices or payment history, log into your Lockstep account or submit a case through the My Cases section of your account.
Our Products
- You can browse our product catalog here. For fabrics by the yard, visit our Fabric Gallery.
- Yes, we offer several fabric and textile recycling programs. Please contact us for more information.
- Our Technical Services team maintains laundry and processing instructions for all of our products. Downloadable instructions are available for most items in the "Brochures & Downloads" section of each product page. For further assistance, please submit a case or contact us.
- Yes, registered users can order product samples by clicking “Add Sample to Cart” on the product page. To place a sample order, your cart must only contain samples. Wholesale products must be ordered separately.
About Standard Textile
- Our commitment to our customers, our communities, and our associates is what makes us different. Decades of textile design and laundry expertise. Dozens of innovative products and patents. Full control over our global supply chain. A purpose driven by family values. We’re confident there isn’t another textile company quite like Standard Textile.
- At Standard Textile, sustainability is woven into everything we do. It’s at the heart of our purpose: Inspiring Care and Comfort for Generations. We’re dedicated to protecting the planet, empowering our people, and enhancing the lives of our customers, all while ensuring the long-term success of our business.Explore our sustainability pillars.
- Standard Textile helps build stronger communities through financial and product donations as well as volunteerism. Our focus areas include supporting the health and wellbeing of families, providing basic essentials during times of disaster, and empowering marginalized individuals in our communities.Learn more about our community involvement.
- Standard Textile was founded in 1940 by Charles Heiman, an immigrant from Germany who had been incarcerated in the Dachau concentration camp.Read more about our story.
- Yes, we do offer some of our products for retail sale. Visit Standard Textile Home to learn more.
- Our global manufacturing and distribution footprint spans 12 countries – including the United States. We are proud to have invested tens of millions of dollars in facilities in Thomaston, Georgia; Union, South Carolina; and Brownsville, Texas to bring new life to American textile production.
Careers and Press
- We are a global company built on family values that operates with One Standard—for our customers and our company across the world. Like all great companies, we care about growth, team, and our customers. What separates us from others is how we approach our work each day.Learn more about our culture and benefits.
- Please contact us here to discuss marketing opportunities.
- Our team does amazing things together. Open opportunities may include sales, quality, engineering, IT, design, finance, manufacturing, distribution, and more.