Returns & Exchanges
To initiate a return authorization or an exchange, please submit a case through your account.
ORDER ERRORS OR DAMAGED SHIPMENTS
If an error is made on your order, or if goods are damaged during transit, please contact us - we'll correct it quickly and easily.
CONDITION
Returns or exchanges can only be accepted for new, unused product in its original packaging.
CUSTOM PRODUCTS
Customized products are not eligible for return or exchange.
TIMING
- Items may be returned or exchanged within 60 days from the date of delivery.
- Once a return authorization is issued, please return goods to our warehouse within 30 days.
RETURN SHIPPING
Return Authorizations will contain shipping instructions.
- Call tags and/or pickup will be arranged if Standard Textile is in error, or if any goods are damaged in transit.
- For Return Authorizations of unneeded or unwanted items, please arrange shipment with the carrier of your choice return the items to us at the following address:
Standard Textile
Attn: Returns
2960 Riverview Drive
Hebron, KY 41048
REFUNDS
Upon receipt and verification of goods at our warehouse:
- Refunds will be issued to the original form of payment.
- Credit card refunds will be issued to the original payment card.
- Orders placed on credit terms will be issued an account credit.
Final refund or credit amounts will be issued less any applicable fees, including restocking fees.
FINAL SALE ITEMS
Items marked ‘final sale’, ‘clearance’, ‘while supplies last’, or similar, may not be returned or exchanged.